SEO Changed. Most Agencies Didn’t.
Here’s what actually happened to search.
With numbers.
Because:
“The industry is changing.”
is exactly the kind of vague sentence people use when they don’t want to explain what changed.
The click collapse is real.
Seer Interactive tracked 3,119 search queries across 42 organizations — 25.1 million impressions — from mid-2024 through late 2025.
On searches showing an AI Overview:
Organic click-through rates fell 61%.
Paid clicks on those same searches fell 68%.
Even searches without an AI answer saw organic clicks decline 41%.
Pew Research saw the same behavior in actual browsing data:
When an AI summary appeared, only 8% of users clicked a traditional search result.
About half the normal rate.
So if your Fort Wayne SEO report still starts with:
“Organic traffic is down…”
and ends with a mild panic attack?
There’s more to the story.
Because demand did not disappear.
The journey changed.
People can now search:
“Who repairs commercial garage doors in Fort Wayne?”
“What’s the best HVAC company near me?”
“Who does industrial machining in Northeast Indiana?”
…and get enough information from:
Google’s AI results.
The map pack.
Business profiles.
Reviews.
Featured answers.
AI search engines.
…to call a business without ever creating the website session your old SEO dashboard expects to see.
That means a drop in traffic does not automatically mean a drop in business.
And more traffic does not automatically mean SEO is working.
That’s why we follow the customer farther.
All the way to the phone.
Being the Answer
Search engine optimization used to revolve heavily around one goal:
Rank as high as possible.
That still matters.
But now there’s another question:
Does Google trust your business enough to use you in the answer?
When AI search answers a question about your service, market, or expertise, your business needs to be part of the information those systems rely on.
That’s answer engine optimization.
AEO.
And increasingly GEO — generative engine optimization.
We’ve been measuring AI citations for clients since 2025.
Not because we needed another acronym.
God knows SEO had enough already.
Because we could see the buyer journey changing.
The goal is broader now:
Rank.
Get cited.
Show up locally.
Be trusted.
And turn that visibility into business.
Seer’s data found businesses cited inside AI Overviews earned 35% more organic clicks and 91% more paid clicks than businesses that weren’t cited.
Being included matters.
The Map Pack
For a local service business, this is where a lot of the money lives.
42% of local search clicks go to the three businesses in the map pack.
The #1 position alone takes roughly a third of those clicks.
Local-pack listings earn 44% higher click-through rates than the organic results beneath them.
Then reviews start deciding who gets trusted.
97% of consumers read reviews.
78% won’t consider a business rated below 4 stars.
And the existing benchmark on this page for breaking into the top three on competitive local terms is:
50+ reviews at a 4.3+ average.
That’s why Google Business Profile management is part of our local SEO work.
Not some weird $349 add-on buried on page six of the proposal.
If someone searches:
Fort Wayne plumber
Fort Wayne HVAC
Fort Wayne electrician
Fort Wayne roofing company
garage door repair Fort Wayne
the map pack is not a side quest.
It may be the whole damn game.
Calls You Can Count
This is where our definition of SEO gets much less romantic.
We track things like:
Engaged sessions.
Google Business Profile actions.
Qualified calls.
Confirmed organic calls.
Leads.
Opportunities.
Booked work where the data supports it.
Because raw traffic is increasingly a lousy stand-in for actual demand.
I would rather show you:
“Organic search generated 47 confirmed calls.”
than:
“Sessions increased 19.6%.”
One is marketing trivia.
The other sounds like something your business can use.